Privacy Policy

Introduction

At Rummy 365, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using Rummy 365, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events. We understand that your personal information is important to you, and we are committed to handling it responsibly and in accordance with applicable data protection laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, make a purchase, or otherwise interact with our services. This information may include:

• Name and contact information (email address, phone number, postal address)
• Date of birth and age verification information
• Payment information (credit card details, bank account information, UPI details)
• Identity verification documents (PAN card, Aadhaar card, driving license)
• Gaming preferences and account settings
• Communication preferences and marketing consent

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information about your device and usage patterns, including:

• IP address and location information
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our platform
• Referring website or source
• Gaming activity and transaction history
• Cookies and similar tracking technologies

Third-Party Information

We may receive information about you from third-party sources, including:

• Social media platforms (if you choose to connect your account)
• Payment processors and financial institutions
• Identity verification services
• Marketing partners and affiliates

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision

• Creating and managing your account
• Processing transactions and payments
• Providing customer support and assistance
• Delivering gaming services and features
• Maintaining platform security and preventing fraud

Communication

• Sending important account and service updates
• Responding to your inquiries and support requests
• Sending promotional materials and marketing communications (with your consent)
• Notifying you about changes to our services or policies

Legal and Compliance

• Complying with applicable laws and regulations
• Preventing fraud and ensuring platform integrity
• Conducting age verification and identity checks
• Maintaining records for audit and compliance purposes

Improvement and Analytics

• Analyzing usage patterns to improve our services
• Developing new features and functionality
• Conducting research and analytics
• Personalizing your gaming experience

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users. These service providers are bound by confidentiality agreements and are only authorized to use your information for specific purposes related to our services.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose information to protect our rights, property, or safety, or that of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Consent

We may share your information with third parties when you have given us explicit consent to do so, such as when you choose to participate in promotional activities or contests offered by our partners.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Secure socket layer (SSL) certificates
• Regular security audits and vulnerability assessments
• Firewall protection and intrusion detection systems
• Secure data centers with physical access controls

Administrative Safeguards

• Employee training on data protection and privacy
• Access controls and user authentication
• Regular security policy reviews and updates
• Incident response procedures
• Data backup and recovery systems

Despite our efforts to protect your information, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights and Choices

You have certain rights regarding your personal information, including:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used format.

Correction and Updates

You have the right to request correction of any inaccurate or incomplete personal information we hold about you. You can update most of your information directly through your account settings.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business interests.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting our customer support team.

Account Closure

You can request closure of your account at any time. Please note that account closure may not result in immediate deletion of all your information due to legal and regulatory requirements.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files that are stored on your device when you visit our website. We use cookies for various purposes, including:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They include session cookies that maintain your login status and security cookies that protect against fraud.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, including which pages are visited most frequently and how long users spend on our platform. This information helps us improve our services.

Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. You can opt out of marketing cookies through your browser settings or our cookie preference center.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website and your ability to use some features.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods depend on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account plus 7 years for legal and compliance purposes
• Transaction Records: Retained for 7 years as required by financial regulations
• Identity Verification Documents: Retained for 5 years after account closure
• Marketing Communications: Retained until you opt out or for 3 years of inactivity
• Support Communications: Retained for 3 years for quality assurance purposes

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable law.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

By using our services, you consent to the transfer of your information to countries outside your jurisdiction, including countries that may not have the same level of data protection as your home country.

Children's Privacy

Rummy 365 is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will work with you to address your concerns and remove any inappropriately collected information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Post the updated Privacy Policy on this page
• Update the "Last Updated" date at the top of this policy
• Notify you via email or through our platform if the changes are significant
• Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt. For urgent privacy concerns, please mark your communication as "URGENT - PRIVACY MATTER" in the subject line.