How Can We Help You?

At Rummy 365, we pride ourselves on providing exceptional customer support around the clock. Our dedicated support team is available 24/7 to assist you with any questions, concerns, or technical issues you may encounter while using our platform.

Whether you need help with account setup, payment processing, game rules, technical difficulties, or any other aspect of our service, our experienced support representatives are ready to provide prompt and professional assistance. We understand that your gaming experience is important, and we're committed to ensuring you have the best possible experience on our platform.

Our support team consists of gaming experts, technical specialists, and customer service professionals who are well-versed in all aspects of our platform. They undergo regular training to stay updated with the latest features, policies, and best practices to provide you with accurate and helpful assistance.

Contact Us

Live Chat

Get instant help through our live chat feature. Available 24/7 for immediate assistance with any questions or issues.

Start Chat

Email Support

Send us a detailed message and receive a comprehensive response within 2-4 hours during business hours.

Email Us

Phone Support

Speak directly with our support team for urgent matters. Available during extended hours for immediate assistance.

Call Now

Frequently Asked Questions

To reset your password, click on the "Forgot Password" link on the login page, enter your registered email address, and follow the instructions sent to your email. If you don't receive the email, check your spam folder or contact our support team.
Withdrawal processing times vary depending on your chosen payment method. UPI withdrawals are usually instant, while bank transfers may take 1-2 business days. If your withdrawal is delayed beyond normal processing times, please contact our support team with your transaction details.
Account verification is required for security and compliance purposes. You can upload your documents through your account settings. We accept PAN card, Aadhaar card, or driving license for identity verification. The verification process typically takes 24-48 hours.
If you're unable to access your account, first try resetting your password. If that doesn't work, contact our support team immediately with your account details. We'll help you regain access and ensure your account security.
You can set deposit limits through your account settings under "Responsible Gaming." You can set daily, weekly, or monthly limits. Changes to limits may take up to 24 hours to take effect. For immediate limit changes, contact our support team.

Support Categories

Account Issues

Help with account creation, login problems, profile updates, and account security concerns.

Payment & Banking

Assistance with deposits, withdrawals, payment method setup, and transaction-related queries.

Gaming Support

Help with game rules, technical issues, tournament information, and gameplay questions.

Technical Issues

Support for browser compatibility, mobile app issues, connectivity problems, and system requirements.

Promotions & Bonuses

Information about current promotions, bonus terms, loyalty programs, and special offers.

Security & Safety

Help with account security, fraud prevention, responsible gaming tools, and privacy concerns.

Response Times

We understand that your time is valuable, and we strive to provide prompt responses to all your inquiries:

  • Live Chat: Immediate response during business hours
  • Email Support: 2-4 hours during business hours, 24 hours maximum
  • Phone Support: Immediate assistance during extended hours
  • Technical Issues: 4-8 hours for complex technical problems
  • Account Security: Immediate priority for security-related issues

For urgent matters such as account security concerns, payment issues, or technical problems preventing you from accessing your account, please contact us immediately through live chat or phone support for priority assistance.

Get in Touch

Email: [email protected]

Phone: +91-800-123-4567 (Toll-free)

Live Chat: Available 24/7 on our website

Business Hours: 24/7 Customer Support

Response Time: Within 2-4 hours for email inquiries

Our support team is available around the clock to assist you. Whether you have a simple question or need help with a complex issue, we're here to ensure you have the best possible experience with Rummy 365.

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